Wednesday, June 04, 2008

Stockton crowd control

More on the fight at the Stockton In-N-Out: The Stockton Record did a follow-up on the burger chain's crowd control policies:


STOCKTON - In-N-Out Burger makes no qualms about shutting down its dining room and parking lot during business hours when crowds get too large to handle and customer safety is at risk, according to a regional company official.

"When it gets to be too big a commotion, when they are not customers, you can kind of tell. From here on out, we will shut down the dining room and the parking lot. We keep the drive-through open but escort people off the parking lot," said Denny Klein, In-N-Out's Central Valley division manager.

"We want families and paying customers to come in and have a safe environment," Klein said.


The story quotes a couple of neighboring business owners who have also been concerned with In-N-Out's rowdy crowds intimidating their customers.

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